Job Description

Position Title Front Desk Manager/Coordinator of Tours Status Full Time Job Summary The Front Desk Manager/Coordinator of Tours is responsible for overseeing daily front desk operations and coordinating campus tours for prospective students, families, alumni, and other university guests. This position serves as a primary point of contact, providing professional customer service, responding to inquiries, managing appointments, and ensuring visitors receive a welcoming and informative experience. Responsibilities include scheduling and conducting campus tours, coordinating tour guides, maintaining visitor records, communicating with university departments, and assisting with recruitment and admissions activities. The position also ensures the front desk operates efficiently, maintains accurate records, and represents the university in a professional and positive manner. Manage Admissions Receptionist Desk Coordinate campus tours in conjunction with Admissions and Student Recruiters Manage Multi-Purpose Room Scheduling and Security Manage Supply Closet and recruitment materials Manage mailings for counselors, alumni, and community partners Greet the public visiting the Office of Admissions Answer phones, take messages, and direct incoming calls Receive, sort, and distribute mail daily Answer questions from the general public, parents, and students about Admissions and Enrollment Management Uphold the strictest level of confidentiality Develop and sustain a level of professionalism among staff, students, visitors, and partners Perform all other duties as assigned Qualifications (Education, Experience and Specialized Training) Associate's degree in the humanities, business, or other closely related fields Minimum of 1+ year of experience reporting to senior-level management Ability to communicate effectively, both orally and in writing Strong background and knowledge of database systems, Microsoft Word, Excel, and PowerPoint. Previous office work experience; be able to accept responsibility and run administrative aspects for the office. Advanced Microsoft Office skills, with an ability to become familiar with university-specific programs and software Proficiency in collaboration and delegation of duties Exceptional interpersonal skills Physical Demands This position requires the ability to sit and work at a front desk for extended periods, stand and walk throughout the campus while coordinating and leading tours, and occasionally climb stairs. The employee must be able to lift and carry light office supplies, files, and promotional materials weighing up to 20 pounds. The position also requires frequent use of a computer, telephone, and other office equipment, as well as the ability to communicate clearly with visitors, students, faculty, staff, and prospective students. The employee must be able to move between campus buildings and outdoor areas as needed to conduct tours and assist visitors. Skills and Attributes Excellent Customer Service: Ability to greet visitors, students, faculty, staff, alumni, and prospective students in a friendly and professional manner. Strong Communication Skills: Excellent verbal and written communication skills to provide information, answer questions, and communicate effectively with university departments and visitors. Organizational Skills: Ability to manage the front desk, coordinate campus tours, maintain schedules, and handle multiple responsibilities efficiently. Leadership and Management: Ability to supervise front desk operations, coordinate tour guides, assign duties, and ensure daily activities run smoothly. Attention to Detail: Ability to maintain accurate records, manage tour reservations, prepare reports, and ensure information provided to visitors is correct. Time Management: Ability to prioritize tasks, coordinate tour schedules, meet deadlines, and manage competing responsibilities. Interpersonal Skills: Ability to establish positive relationships with visitors, prospective students, parents, university personnel, and community members. Problem-Solving Skills: Ability to address visitor concerns, resolve scheduling conflicts, and respond professionally to unexpected situations. Computer Skills: Proficiency in Microsoft Office, email, calendar management, data entry, and scheduling or visitor-management systems. Knowledge of University Operations: Ability to communicate information about campus facilities, academic programs, admissions, student services, and university policies. Documents Needed to Apply Required Documents Resume Cover Letter Transcript 1 Letter of Recommendation 1 Letter of Recommendation 2 Letter of Recommendation 3 Optional Documents Transcript 2 #J-18808-Ljbffr Tuskegee University

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